Terms of Service

Welcome to Glidna. These Terms of Service ("Terms") govern your use of the Glidna web and mobile application, operated by Smooth Training LLC ("Glidna," "we," "us"). By creating an account or using Glidna, you agree to these Terms.

1. What Glidna is — and isn't

Glidna is a fitness and nutrition platform: tracking tools, plan projections, an AI assistant, and tools that connect clients with personal trainers.

Glidna is not medical advice. All numbers in Glidna — calorie targets, projections, AI estimates and suggestions — are informational estimates based on published formulas and general fitness knowledge. They are not a diagnosis, treatment, or medical recommendation. Consult a healthcare provider before starting any diet or exercise program, and never disregard professional medical advice because of something Glidna showed or told you.

Cited health information from the web. The AI assistant can search a restricted list of health, nutrition and exercise-science sources — such as PubMed, NIH, the Mayo Clinic, the CDC and Examine — and will show you links to what it used. That material is written and published by those third parties, not by Glidna. We don't write it, review it, endorse it, or promise it is accurate, current, complete, or right for you, and a source appearing in Glidna is not a recommendation of that source or its conclusions. Research also disagrees with itself, gets superseded, and is usually about populations rather than individuals — a finding that holds on average may not hold for you. Read cited sources as background reading, exactly as you would if you had found them yourself, and treat anything the assistant summarises from them as subject to the medical disclaimer above. Where a cited source and your trainer or your healthcare provider disagree, follow the professional who knows your situation.

2. Your account

You must be at least 18 years old (or the age of majority where you live) to use Glidna. You're responsible for your account credentials and for the accuracy of the information you enter. One person per account.

3. Subscriptions & billing

• Free core. Manual logging and your data are free — a subscription is never required to track your food, weight, water, or workouts, or to keep your data.
• Paid plans unlock the AI assistant and related features. Prices are shown at checkout, billed monthly or annually through Stripe, and renew automatically until canceled.
• Cancel anytime. Cancellation takes effect at the end of the period you've already paid for; you keep access until then. Manage or cancel from the app's "Manage subscription" screen.
• Plan changes. Upgrades are prorated — you're charged only the difference for the remaining period. Downgrades take effect at your next renewal.
• Free trial. New accounts may receive a free trial of the AI features — no card required to start. If you don't add a payment method, nothing is charged: when the trial ends the AI features simply lock and your logging and data stay free.
• Auto-renewal disclosure. If you add a payment method during your trial to continue, you authorize Glidna to automatically charge that method at the end of your free trial, and then on each renewal (monthly or annually) at the price shown at checkout, until you cancel. We won't charge before your free-trial days are up. You can cancel at any time — including during the trial — from the app's "Manage subscription" screen; cancel before the trial ends and you won't be charged, and you keep access through the end of the trial. We'll email a reminder before your trial converts.
• Refunds: on the Glidna plan, ask within 14 days of a payment and we'll refund it in full. After that, cancelling stops the next renewal and you keep access until the end of the period you paid for. If you move up to one of our coaching plans, the unused whole months of an annual Glidna plan are credited to your coaching bill. Anything else, contact us and we'll be fair.
• Founder prices are offered by invitation, for the length of time stated when you receive one. When a founder price ends, your plan renews at the regular price shown at checkout, and we'll tell you at least 7 days before. A founder price is used once: if you cancel and come back, the regular price applies.

4. AI assistant — fair use

Each plan includes a published AI allowance. The current figures are always the ones shown on the pricing page in the app — at the time of writing, approximately 1,400 AI messages a month with Glide in the app and approximately 600 replies with Glide in Smooth Training on the Glidna plan (approximately 700 and 300 at a founder price), approximately 2,350 and 1,000 on Glidna Max, approximately 400 a month on Premium and approximately 800 on Apex, and approximately 550 a month on Coach, 900 on Coach Elite and 1,550 on Coach Apex. These are honest capacity limits, not hidden caps. At a limit the AI assistant pauses until the allowance resets. Members who reach their allowance may buy top-ups in the app, depending on plan, up to $160 of top-ups in one calendar month. We may adjust allowances over time with notice; if we reduce your plan's allowance materially, you may cancel for a prorated refund of the unused period. Automated, scripted, shared, or resold use of the AI assistant is prohibited and may result in throttling or account termination. AI responses can be wrong — confirm important numbers and decisions.

Some replies cost more of your allowance than others. A reply that involves a photo, or one where the assistant searches the web for you, uses more of the day's allowance than a short text answer. The assistant asks before searching the web on its own initiative, and tells you it will use more of your allowance. If you ask it to look something up, that is taken as your go-ahead, and a single go-ahead can cover more than one search on the same question.

5. Trainers and clients

Trainers on Glidna are independent professionals. When you link with a trainer, you authorize that trainer (and, where applicable, their head trainer) to view and edit your fitness data — plans, logs, weigh-ins, and messages you exchange. That includes your stats (weight, body fat and other body measurements): your trainer can ask Glide for them and get them by text, call or email, as in Section 8. Unlinking stops future access. We are not a party to, and not responsible for, the coaching relationship or a trainer's advice. Where you pay a trainer through Glidna's session billing, those payments are covered in Section 6 below; any payments you arrange with a trainer outside Glidna are solely between you and them.

6. Training sessions & payments

If you book and pay for personal-training sessions with Smooth Training LLC ("Smooth Training") through Glidna, the terms below apply — in addition to the cancellation policy your trainer shows you, which you agree to when you save a payment method.

• Card on file. To book sessions you save a payment card. Card details are entered on Stripe's secure page and stored by Stripe — Glidna never sees or stores your card number. You can remove your card at any time from the Sessions screen, which stops any future charges.
• You are billed after sessions happen. You are billed for training sessions that have already taken place, at the price set for each session. Charges run either as each session passes or as a single weekly total for the sessions delivered that week, to the card on file. Your trainer may instead choose to bill you directly rather than through Glidna.
• Cancellation & no-show fees. Your trainer sets a cancellation policy — a notice window and a fee (a percentage of the session price) for cancelling late or not showing up. The exact policy is shown to you before you save your card, stays visible any time on your Sessions screen, and we notify you of each charge. A session your trainer cancels or reschedules is never charged to you.
• Your authorization. When you save a card and check the agreement box, you authorize Smooth Training to charge that card for completed sessions and any cancellation or no-show fees under the policy shown to you. We record the exact terms you agreed to, and when.
• If a charge is declined. If your card is declined, further charges are paused and we'll ask you to pay the outstanding balance or update your card — both of which you can do from the Sessions screen.
• Policy changes. Your charges are governed by the cancellation policy you agreed to when you saved — or last updated — your payment card. A change your trainer later makes to their policy does not, by itself, change the terms you already agreed to.
• Questions or disputes. If a charge looks wrong, contact us first at the email below — we keep a record of what was agreed and will make it right if there has been an error.

Payments are processed by Stripe on Smooth Training's behalf. Smooth Training LLC — not Glidna as a platform — is the party providing your training and responsible for these session charges. Personal training is a physical activity; see also the medical disclaimer in Section 1.

7. Your data

Your data is yours. We use it to run Glidna (including sending your messages to our AI provider to generate responses); we do not sell it. You can export your data from the app and request account deletion at any time by contacting us. Full details are in our Privacy Policy.

8. Text messages

Smooth Training LLC runs a text line for Glidna at (754) 289-3279. By texting it (for example, texting GLIDE) or turning on texts in the app, you agree to get texts from Smooth Training about your coaching and your Glidna account: replies from Glide or your coach, reminders, check-ins, and account messages such as sign-in codes. We don't send marketing texts, and texts are never a condition of buying anything.

• Message frequency varies with how much you text us and which reminders you choose. Message and data rates may apply.
• Reply STOP at any time to stop. We'll send one last text to confirm, then nothing more unless you text us again. Reply HELP for help, or email kevin@smoothtraining.com.
• Your stats (weight, body fat and other body measurements) can be sent by text, call or email when you ask Glide for them, and to your trainer when they ask Glide for yours. Texts and emails can show on a lock screen or in an inbox preview. Text STOP SHARING (or turn it off in the app's Settings) to keep your stats in the app only; this never applies to anyone under 18.
• Messages you send Glide, and Glide's answers, are kept for one year and can be searched by you, by Glide when you ask, and by your trainer. If you're added to someone else's Glide texts, you agree to this by replying YES to the text that asks, and your messages are part of their account: they and their trainer can see them.
• Glide is an AI. Its answers can be wrong, and they aren't medical advice (Section 1). In an emergency, call 911; for a mental health crisis, call or text 988.
• Text only from a phone number that's yours. If you change numbers, reply STOP from the old one or let us know.
• Texts are for adults 18 and older. Mobile carriers aren't liable for delayed or undelivered messages.
• How we handle your number and your texts is in the Privacy Policy (§7).

9. Acceptable use

Don't misuse Glidna: no unauthorized access, scraping, reverse engineering, harassment of trainers or clients, impersonation, or unlawful content. We may suspend or terminate accounts that violate these Terms.

10. Disclaimers & limitation of liability

Glidna is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim arising out of your use of Glidna is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, or for injuries arising from exercise or dietary choices you make.

11. Changes

We may update these Terms; material changes will be announced in the app, and continued use after the effective date constitutes acceptance. These Terms are governed by the laws of the State of Florida, USA.

12. Contact

Questions, refunds, deletion requests: kevin@smoothtraining.com